Salesforce Architect

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take ownership, manage, and enhance the entire Salesforce.com platform.

• Establish and enforce best practices for system upkeep, configuration, development, testing, and data integrity.

• Analyze and refine business systems and integrated applications.

• Design, document, construct, test, and implement Salesforce enhancements.

• Execute the implementation of Salesforce custom objects, junction objects, master-detail relationships, and lookup relationships.

• Support and maintain formulas, validation rules, workflows, flows, Process Builder, approvals, and assignment rules.

• Create and oversee custom objects, fields, formulas, workflows, flows, processes, and approval processes.

• Collaborate with management, analytics, business intelligence, and end users to develop Salesforce functionalities and dashboards.

• Test new functionalities prior to production deployment.

• Investigate critical production issues as a subject matter expert.

• Assess Salesforce releases and suggest enhancements to improve sales efficiency and productivity.

• Preserve database integrity through data cleansing and duplicate record management.

• Manage users, profiles, roles, permission sets, security, access settings, objects, fields, record types, and page layouts.

• Handle operational requests and reporting; troubleshoot issues.

• Develop and maintain reports and dashboards.

• Identify solutions for inefficient workflows and improvement opportunities through measurement and analysis.

• Mentor and train Salesforce users in CRM best practices.

• Create training materials and offer user support.

• Perform additional duties as assigned.

⛳️ Requirements

• Self-driven with a strong determination to achieve results.

• Excellent communication skills, a positive demeanor, teamwork capabilities, and a proven ability to meet established targets.

• Ability to build and sustain effective internal and external relationships.

• Understanding of relational databases and data integration tools.

• At least five years of professional experience, preferably within the Contract Research Organization (CRO) or healthcare sectors.

• At least two years of experience as a Salesforce.com Administrator.

• Salesforce.com Administrator (ADM201 and ADM211) certification is required.

• Preferred certifications include Sales Cloud, Service Cloud, and Developer certifications.

• Proven capability to design and implement new processes and encourage user adoption.

• In-depth understanding of the Salesforce platform, including custom applications, objects, formula fields, workflows, custom views, and intermediate-complexity content.

• Strong comprehension of Salesforce.com best practices and functionalities.

• Excellent data management skills.

• Documented success in driving projects to completion.

• Ability to comprehend and communicate complex requirements.

• Experience in Life Sciences, Biotechnology, Pharmaceuticals, or Contract Research Organizations is preferred.

🏝️ Benefits

• Competitive benefits package based on location.

• Transparent compensation and pay equity.