Salesforce Analyst

📋 Description

• Manage, maintain, and provide support for Salesforce (Sales and Service Cloud), ensuring systems are dependable, secure, and fulfill service expectations.

• Create and implement enhancements such as automation, reports, and new features.

• Serve as a liaison between business stakeholders and technology, converting requirements into effective solutions.

• Monitor, troubleshoot, and resolve issues, contributing to ongoing service improvement.

• Operate within change and release processes to guarantee safe and controlled system updates.

• Assist users and promote best practices to enhance adoption and user experience.

⛳️ Requirements

• Proven experience in Salesforce platform administration, including the creation and configuration of custom objects and process automation.

• Salesforce Admin certification is required.

• Knowledge and experience in developing sites within Experience Cloud.

• Familiarity with the installation and configuration of third-party applications on the Salesforce platform.

• Experience in managing stakeholders effectively.

• Understanding of the principles of information security and data protection.

• Must be a self-driven individual capable of working independently.

• Ability to document requirements and collaborate with business analysts when necessary.

• Capability to evaluate the impact of new requirements.

• Strong verbal and written communication skills.

🏝️ Benefits

• 29 days of annual leave PLUS bank holidays, with the possibility of up to 5 additional days for continuous service and the option to buy or sell leave.

• Opportunities for obtaining professional qualifications and exceptional training/development programs.

• Flexible packages for maternity, adoption, and paternity leave.

• Pension plan with up to 7% employer contribution, including life assurance cover.

• Staff discounts and eligibility for the Blue Light Card, offering discounts at 15,000 national retailers.