Salesforce Business Analyst – LATAM

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Conduct thorough business and technical analysis for all Innovation Lab products, encompassing fusionCore and all accelerators.

• Convert approved product strategies into precise functional and technical requirements by evaluating customer workflows, business rules, and system behavior.

• Assist in product development by clarifying requirements, addressing queries during the development and testing phases, and validating the completed work.

• Act as the main point of contact for Product Support inquiries, performing root-cause analysis on configurations, data, and system behavior to identify and resolve product issues.

• Recognize recurring support trends and usage gaps, transforming them into actionable recommendations for product improvements.

• Develop and maintain product documentation, which includes functional specifications, configuration notes, FAQs, and knowledge base content.

• Collaborate with Architects and Engineering teams to confirm feasibility, dependencies, and solution strategies.

• Offer training and guidance to internal teams and customers regarding product functionality and best practices.

• Foster communication among cross-functional teams, participating in refinement sessions, stand-ups, and other Agile ceremonies as necessary.

• Participate in integration and solution-design discussions for complex features, working alongside technical teams to create scalable solutions.

• Adhere to Innovation Lab standards for analysis, documentation, and support across all accelerators.

• Coordinate with data and reporting resources to establish and validate data requirements.

• Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage.

⛳️ Requirements

• 3+ years of experience in a Business Analyst or Technical BA role.

• 3+ years of experience in supporting technology or platform implementation projects.

• Proven ability to independently lead requirements gathering and define solutions.

• Demonstrated success in developing clear, scalable product solutions.

• Practical experience with Salesforce implementations or administration, particularly focusing on product development or large-scale enterprise implementations.

• Advanced knowledge of Flows, Permission Sets, and Data Modeling.

• Profound understanding of the Software Development Life Cycle in an Agile environment, utilizing Jira and Confluence.

• Experience evaluating UI for readability and usability.

• Competence in performing administrative tasks, including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installation of managed packages.

• Strong analytical, documentation, and communication skills.

• Proven ability to perform gap analysis between out-of-the-box Salesforce functionality and custom product requirements.

• Experience collaborating with designers to ensure functional requirements align with the Salesforce Lightning Design System (SLDS) for a native look and feel.

🏝️ Benefits

• Dynamic hybrid and remote work environment.

• Prioritizes innovation, trust, and community.