Salesforce Analyst, Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide support for Salesforce consulting and managed services initiatives.

• Collaborate with clients to gain insights into their business processes, challenges, requirements, and desired results.

• Convert business needs into well-defined user stories, acceptance criteria, process maps, and solution documentation.

• Assist with customer onboarding to CRM and Business Intelligence systems.

• Aid in data migration validation, configuration assessments, user training, and the creation of support documentation.

• Support the team in customer onboarding tasks.

• Conduct manual QA testing as necessary, particularly during the transition phase while automated QA capabilities are being enhanced.

• Facilitate User Acceptance Testing (UAT) preparation and execution.

• Clearly document customer requirements for developers and AI agents.

• Help create release notes, customer-facing documentation, and training resources.

• Uphold strong Salesforce and CRM process discipline.

⛳️ Requirements

• Solid background in Salesforce.

• Proficient in business analysis.

• Experience in direct interaction with customers.

• Capability to lead discovery sessions and pose insightful process-related questions.

• Skill in documenting requirements in a clear and business-oriented manner.

• Strong comprehension of sales, service, customer onboarding, and CRM processes.

• Ability to conduct structured manual QA testing.

• Keen awareness of data quality standards.

• Excellent written and verbal communication skills in English.

• Comfortable working in an AI-first service delivery environment.

• Experience with Salesforce Sales Cloud.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to promote work-life balance.