Salesforce Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee daily Salesforce administration tasks, managing users, roles, profiles, permission sets, and licenses throughout EMEA and APAC.

• Set up workflows, automate processes with Salesforce Flow, establish validation rules, design page layouts, create record types, generate reports, and develop dashboards.

• Conduct regular audits and data cleanup to ensure data quality is maintained.

• Handle Salesforce releases, perform sandbox testing, and manage deployments in accordance with change management best practices.

• Facilitate integrations with marketing automation, CPQ, finance, and other business systems.

• Resolve user issues and escalate complex technical problems to development or IT teams as necessary.

• Ensure adherence to data protection and governance policies, including GDPR compliance.

• Develop and deliver onboarding training for new Sales and Sales Operations personnel.

• Conduct refresher training sessions and lunch-and-learn events.

• Create and update user guides, training resources, and process documentation for both EMEA and APAC.

• Collect user feedback to enhance training content.

• Act as a Salesforce advocate and promote best practices throughout the organization.

• Collaborate with Sales and Sales Operations stakeholders across EMEA and APAC to translate regional needs into system enhancements.

• Provide support during EMEA and APAC working hours.

• Work closely with the Director of Sales Operations, EMEA, to prioritize and implement system improvements.

• Coordinate with global Salesforce and IT teams regarding the platform roadmap.

• Stay updated on Salesforce releases and recommend useful features.

• Identify opportunities for process improvement and increased efficiency.

• Assist in projects related to system upgrades, process re-engineering, and regional expansion.

⛳️ Requirements

• Demonstrated experience as a Salesforce Administrator, preferably in a Sales or Sales Operations role.

• Experience in supporting users across multiple regions or countries, ideally including EMEA and/or APAC.

• Proven capability in designing and delivering training or onboarding programs.

• Familiarity with managing Salesforce releases, sandboxes, and deployments.

• Proficient with Salesforce Flow and process automation tools.

• Strong knowledge of Salesforce configuration, including objects, fields, workflows, validation rules, page layouts, and permission sets.

• Solid understanding of data management principles and best practices for data quality.

• Knowledge of data protection regulations relevant to EMEA/APAC, such as GDPR.

• Excellent skills in relationship-building and stakeholder management.

• Strong training and presentation abilities, capable of explaining technical concepts to non-technical audiences.

• Exceptional written communication skills for creating clear guides and documentation.

• Ability to independently prioritize and manage a diverse workload.

• Willingness to occasionally work outside of standard UK hours.

• Openness to travel occasionally for training sessions or team meetings.

• Degree-level education or equivalent experience.

• Salesforce Administrator Certification (ADM 201).

• Desirable: Experience with CPQ, marketing automation, or other integrated platforms.

• Desirable: Basic understanding of Apex, Visualforce, or other development tools.

• Desirable: Familiarity with project management processes, particularly regarding system rollouts or process changes.

• Desirable: Salesforce Advanced Administrator Certification.

• Desirable: Additional Salesforce certifications, such as Platform App Builder or Sales Cloud Consultant.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and further training.

• Flexible working hours and remote working options.

• Collaborative and supportive work environment.

• Health and wellness programs.