Salesforce Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Administer and uphold the Salesforce CRM platform

• Oversee and configure Salesforce CPQ applications

• Manage user accounts, profiles, validation rules, flows, process builders, reports, and dashboards

• Collaborate with sales, service, and marketing stakeholders to establish or modify assignment rules, escalation rules, auto-response rules, queues, fields, objects, and formulas

• Extract data from internal sources and create comprehensive reports and dashboards

• Troubleshoot and resolve issues related to the Salesforce platform

• Conduct data quality assessments and perform data cleansing

• Support and maintain integrations between Salesforce and other business systems

• Train and assist end users on both internal and third-party software systems and processes

• Analyze Salesforce data to uncover patterns and enhance data quality

• Research and propose third-party applications

• Collaborate with Sales, Marketing, and IT to comprehend requirements and implement customized solutions

• Monitor Salesforce releases and implement new features

• Suggest process enhancements based on analysis of Salesforce data

⛳️ Requirements

• Bachelor’s degree in Computer Science or Information Technology

• Over 2 years of experience in Salesforce CRM and CPQ administration

• Salesforce Certified Administrator (ADM 201) certification is required

• Strong knowledge of Salesforce automation tools including flows, process builders, workflows, and validation rules

• Experience with customization and configuration of the Salesforce platform, including handling platform objects, fields, and layouts

• Solid understanding of Salesforce CPQ, including product rules, pricing, quoting, and discounting structures

• Experience in re-engineering or updating an existing Salesforce organization

• Basic data science skills with expertise in building reports and dashboards for business users

• Ability to make independent decisions and contribute to the development of innovative solutions that support business strategies

• Strong problem-solving abilities with a proven track record of gathering and interpreting information from business users

• Experience in preparing and delivering training sessions for staff

• Excellent written and verbal communication skills for collaboration with cross-functional teams

• Strong attention to detail and problem-solving skills

• Ability to manage multiple tasks and prioritize effectively in a dynamic environment

• Adhere to work hours: 1:30 PM–10:30 PM IST (Indian Standard Time)

• English business fluency; CVs must be submitted in English and interviews will be conducted in English

🏝️ Benefits

• Competitive salary package

• Opportunities for professional development and certification

• Flexible working hours

• Collaborative and innovative work environment

• Health and wellness programs