Business Systems, Salesforce Administrator

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Manage and configure Salesforce, including custom objects, fields, page layouts, record types, workflows, validation rules, queues, reports, dashboards, and data management activities.

• Create, sustain, and improve operational reporting, scorecards, dashboards, and Power BI reporting for Support leadership.

• Assist with release evaluations, sandbox refreshes, migrations, integrations, AppExchange tools, and system change controls.

• Collaborate with users, stakeholders, and leadership to gather requirements, document processes, identify enhancements, and align Salesforce functionalities with business objectives.

• Update and maintain support documentation, knowledge base content, system configurations, and standard operating procedures.

• Oversee data quality, perform data cleanup and de-duplication, and uphold governance practices across Salesforce and associated business systems.

• Analyze support performance data and suggest improvements for processes, automation, and workflows.

• Work collaboratively across business units and technical teams on joint systems, integrations, master data management, and service continuity.

⛳️ Requirements

• A bachelor’s degree in business administration, computer science, information systems, or a related field, or equivalent professional experience.

• A minimum of five (5) years of progressively responsible experience in Salesforce administration, systems management, application support, reporting, data management, or related technology operations.

• Proficiency with Salesforce development concepts, including Apex, Visualforce, triggers, batch processes, and integrations.

• Understanding of application administration, system sustainment, data governance, reporting, and support operations in scalable enterprise environments.

• Experience in translating business needs into documented requirements, system enhancements, process improvements, and quantifiable reporting outcomes.

• Strong analytical, organizational, communication, and stakeholder management skills with a focus on customer service.

• Proficient in Power BI - required.

• Additional knowledge of ERP platforms such as Certinia/FinancialForce, call center or support processes, community pages, and related enterprise integrations.

• Salesforce Administrator certification is required.

• Experience with Salesforce configuration, workflows, validation rules, reports, dashboards, data tools, and APIs is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.