Sales Team Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead, mentor, and support a team of Sales Representatives managing warm inbound leads.

• Ensure timely contact, follow-up, and management of leads to prevent them from going cold.

• Track daily and weekly performance metrics related to sales, revenue, conversion, and activity targets.

• Assess call quality, CRM documentation, follow-up consistency, and sales pipeline management.

• Provide ongoing coaching, constructive feedback, role-playing exercises, and performance guidance to enhance representative effectiveness.

• Assist with the onboarding, nesting, and ramp-up processes for new Sales Representatives.

• Help refine hiring standards by identifying essential sales behaviors, communication skills, and customer engagement styles for success.

• Collaborate with training, quality assurance, client success, and sales leadership teams to enhance performance and consistency.

• Detect performance gaps early and support the development of action plans, coaching strategies, or performance improvement initiatives as necessary.

• Prepare and present performance updates, insights, and suggested actions during regular business reviews.

• Reinforce the company's mission, customer experience standards, and consultative sales methodology throughout the team.

⛳️ Requirements

• Demonstrated experience in sales, telesales, outbound telemarketing, consultative selling, or phone-based customer conversion.

• Prior experience in roles such as Team Lead, Sales Supervisor, Sales Coach, Senior Sales Representative, or a similar leadership position.

• Experience supporting sales teams in the UK or US markets is preferred.

• Strong knowledge of sales KPIs, including conversion rate, sales volume, billing revenue, booking revenue, and pipeline activity.

• Exceptional verbal and written communication skills in English.

• Strong coaching abilities, including the capability to provide clear feedback and enhance representative performance.

• Comfortable evaluating calls, CRM records, follow-up activities, and sales reports.

• Excellent organizational, time management, and prioritization skills.

• Confident working with targets, dashboards, and performance evaluations.

• Capable of working independently while effectively coordinating with cross-functional support teams.

• Adaptable, proactive, and willing to adjust as the team grows and business requirements evolve.

🏝️ Benefits

• Flexible work arrangements

• Professional development