Sales Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively assist with servicing and account management for clients, partners, brokers, and consultants.

• Aid in administrative sales tasks related to qualifying and quoting prospects, onboarding new clients, modifying existing client accounts, processing renewals, and managing open enrollment.

• Develop and nurture internal relationships with account managers, sales teams, and business partners.

• Contribute to client development strategies and assigned key projects.

• Align client needs with business partners to facilitate plan design and fulfill client expectations.

• Assist in the implementation of new clients and handle intake requests within designated timeframes.

• Verify, document, and coordinate client administrative needs following approved processes and guidelines.

• Maintain a comprehensive understanding of both existing and new products and services.

• Utilize the sales automation system to keep client and prospect records and data up to date.

• Identify issues, propose approved alternatives, and escalate matters for customized solutions.

• Collaborate with various departments and account teams to address client concerns and ensure satisfaction.

• Prepare materials and deliver open enrollment presentations for sales teams, clients, and client members.

• Ensure the accuracy and completeness of client, broker, and prospect records across all systems.

⛳️ Requirements

• Minimum of two years of experience in customer service or client service.

• Capacity to quickly assimilate knowledge of the company’s products, service offerings, and internal systems.

• Ability to manage multiple simultaneous account implementations and business challenges.

• Understanding of business goals and the surrounding business landscape.

• Capability to function effectively within an agile environment and adapt swiftly to changes.

• Exceptional interpersonal, written, and verbal communication abilities.

• Strong organizational skills to prioritize tasks and handle a significant volume of information and requests.

• Proficient in MS Office, word processing, and spreadsheet applications, including file creation, formula writing, column combining, and data/file merging.

• For remote positions, high engagement in virtual settings, including maintaining camera presence during meetings.

• Must adhere to VSP Vision Information Security and Privacy Policies when accessing sensitive personal information.

🏝️ Benefits

• Eligible for bonuses and commissions.

• Access to VSP Vision benefits.

• Drug-free workplace environment.

• Pre-employment substance abuse testing.