Sales Support Specialist

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Assist in managing the complete order lifecycle, from receipt and entry to fulfillment coordination, invoicing, and post-sales support.

• Act as the main contact for inquiries related to orders.

• Work collaboratively with Sales, Customer Care, Operations, Supply Chain, Finance, Logistics, and other internal teams.

• Address issues, manage exceptions, and guarantee timely execution of orders.

• Examine business processes and workflows to uncover opportunities for continuous improvement.

• Keep precise records of customers and orders while ensuring data accuracy.

• Engage in special projects and cross-departmental initiatives.

• Track order activities, pinpoint risks or delays, and reduce customer impact.

• Cultivate relationships with both internal and external stakeholders.

• Ensure adherence to policies, procedures, and service-level expectations.

• Carry out additional responsibilities as necessary to aid business operations and meet customer needs.

⛳️ Requirements

• 3–5 years of experience in customer service.

• Familiarity with SAP or a comparable ERP system is strongly preferred.

• Experience with Salesforce or a similar CRM system is a plus.

• Proficiency in MS Word, MS Excel, and email applications is essential.

• Ability to succeed in a fast-paced and occasionally high-pressure work environment.

• Capability to build and maintain customer relationships.

• Exceptional verbal and written communication abilities.

• Competence in troubleshooting issues and resolving customer complaints.

• Strong organizational, planning, and time management skills are necessary.

• Previous experience in a biotechnology or manufacturing setting is preferred.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for reward and recognition.

• Competitive salary and benefits packages.

• Opportunities for learning, growth, and development.

• In-person collaboration that supports learning, progress, and success.

• Equal Opportunity Employer.