Sales Support Representative

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Support members of the sales team by managing remote communications with customers

• Address customer inquiries and assist in resolving issues

• Cultivate a thorough understanding of internal processes

• Foster relationships with internal teams and key contacts across the group of companies

• Act as a liaison between Sales, Underwriting, and Partners

• Maintain databases containing prospect information

• Monitor merchants throughout the sales team's pipeline

• Address issues and concerns related to new applications by leveraging knowledge of policies and onboarding requirements

• Handle correspondence between internal CCBill teams and merchants

• Oversee customer accounts during the onboarding process

• Provide data and reports to support internal teams

• Carry out additional duties as assigned

⛳️ Requirements

• High school diploma or equivalent educational qualification

• Sales experience is preferred, but not mandatory

• Proven ability to research and resolve problems swiftly

• Capability to interact effectively with employees and management at various levels

• Ability to handle multiple tasks simultaneously

• Demonstrated ability to prioritize and complete interdepartmental tasks promptly

• High level of professionalism

• Excellent verbal and written communication skills in English

🏝️ Benefits

• Weekends off

• Monday–Friday working schedule

• Rotating 2-week schedule with shifts from 9am–5pm and 5pm–1am CEST

• Opportunity to contribute to existing and new products and features

• Positive working environment