Sales Support Professional

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide administrative, operational, and project support for the Reliance Call Center and Customer Success Team.

• Collaborate with leadership on business initiatives, workforce management activities, reporting, employee engagement programs, communications, and executive presentations.

• Assist with daily operations catering to over 130 associates and leaders.

• Coordinate projects and ensure timely delivery of all required outputs.

• Generate and maintain both recurring and ad hoc reports.

• Analyze operational performance metrics and support workforce management processes as well as call center performance tracking.

• Develop executive-level presentations, business communications, leadership updates, and content for organizational initiatives.

• Design and implement contests, incentive programs, recognition initiatives, and team communication strategies.

• Work in partnership with leaders across various departments on operational goals, process enhancements, business readiness, training initiatives, and organizational projects.

• Efficiently prioritize workload, identify solutions, and address business needs while ensuring accuracy, professionalism, and confidentiality.

⛳️ Requirements

• Bachelor’s degree; preferred areas of study include Business Administration, Communications, Operations, Human Resources, Project Management, Healthcare Administration, or a related field.

• A minimum of 1+ years of experience in supporting business operations, project coordination, reporting, workforce management, administrative support, or similar functions.

• Proficient in using Microsoft Excel, PowerPoint, Word, and Teams.

• Experience in creating reports, presentations, documents, meeting materials, trackers, dashboards, or team communications.

• Familiarity with preparing business reports, leadership presentations, meeting summaries, status updates, operational dashboards, performance scorecards, or KPI/metric tracking documents.

• Skilled in drafting professional emails, meeting notes, process documentation, presentations, reports, or communications for stakeholders.

• Competence in maintaining project timelines, tracking action items, coordinating meetings, managing calendars or deliverables, organizing documentation, and following up with stakeholders.

• Ability to independently manage multiple tasks, requests, deadlines, projects, or workstreams.

• Experience in reviewing data, identifying trends, resolving operational issues, enhancing processes, creating recommendations, or aiding in root-cause analysis.

• Proven ability to support or communicate effectively with managers, directors, senior leaders, cross-functional teams, business partners, or operational stakeholders.

• Must meet home internet requirements of at least 25 Mbps download and 10 Mbps upload.

• Capable of working from a dedicated space without interruptions to protect member PHI/HIPAA information.

• Preferred: experience in supporting call center, customer service, sales, or healthcare operations.

• Preferred: experience in coordinating associate engagement, recognition, or incentive programs.

• Preferred: familiarity with Salesforce, reporting tools, or workforce management platforms.

• Experience in the healthcare, Medicare, or insurance industry is preferred.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Dedicated home workspace.

• Remote work arrangement.