Sales Support Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee backend project management operations while collaborating with Sales Executives, Account Managers, suppliers, and clients to deliver an outstanding customer experience.

• Take on a pivotal leadership role in mentoring and developing team members, enhancing workflows, and ensuring cohesive support across sales and project management functions.

• Develop and conduct training sessions or assist the Manager of Creative Project Management with training initiatives.

• Perform a comprehensive review and approval of the work conducted by CPMC and CPMSC during training to ensure precision and quality.

• Design and refine training materials for new processes, updates, and workflow modifications to guarantee full alignment and preparedness within the team.

• Hold one-on-one meetings with each CPMC and CPMSC to coach, inspire, and enhance their performance.

• Organize recognition and virtual events, adhering to Kotis’ guidelines, for CPMC and CPMSCs that promote team unity and camaraderie, planning team gatherings to celebrate achievements and foster a positive workplace culture.

• Maintain a productive data system to monitor and assess the quality and completion of assistants' work.

• Delegate low-lead and non-program clients to CPMCs to ensure timely support for all incoming clients and facilitate a smooth ordering process.

• Manage task assignments from AEs and CPMs during periods of limited support, ensuring that all tasks are completed accurately and within set deadlines.

• Supervise team coverage and scheduling, including approval of PTO, to ensure uninterrupted support for the Creative Project Manager, stepping in to cover coordinator roles during absences.

• Conduct structured performance evaluations at the 3-month, 5-month, and annual milestones, offering clear feedback to promote growth and accountability.

⛳️ Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

• 3-5 years of experience in a team leadership role within the BPO industry.

• Strong verbal, written, and English communication skills.

• Availability to work overnight/graveyard shifts in Philippine time or during US operating hours.

• Proficiency in Microsoft Excel is required; knowledge of Microsoft Office is essential.

• Direct experience in the promotional industry or related e-commerce experience is advantageous.

• Customer-centric mindset with the ability to adapt to and engage with diverse personalities.

• Comfort with social media marketing.

• Familiarity with various promotional industry-specific software (e.g., Sage, ESP, CommonSku, Syncore).

🏝️ Benefits

• Industry-leading salary packages.

• Permanent work-from-home arrangement.

• Company equipment provided.

• Internet stipends following regularization.

• HMO Coverage.

• PTO credits and service incentive leaves.

• Major spring and winter company live events.

• Monthly virtual employee appreciation events.

• Company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional growth.