Sales Support Engineer

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Act as the main technical resource for Sony Professional Display Solutions Account Managers, reseller partners, system integrators, consultants, distributors, and end-user customers within the designated territory.

• Foster technical engagement and deliver both pre-sales and post-sales support for Sony's Professional Display Solutions offering.

• Execute customer demonstrations, technical presentations, product evaluations, proof-of-concept testing, product training sessions, and solution workshops.

• Collaborate with Account Managers to ascertain technical requirements, create effective solutions, navigate competitive challenges, and assist throughout the entire sales process.

• Deliver post-sales technical support.

• Provide guidance on system configuration and deployment.

• Assist in firmware and software implementation activities.

• Manage the escalation of technical issues to Sony's service and engineering teams as needed.

• Collect competitive intelligence and recognize market trends.

• Relay product performance insights to the Product Management and Marketing teams.

• Contribute to strategic initiatives.

• Engage in trade shows, customer events, roadshows, demonstrations, seminars, and industry conferences.

⛳️ Requirements

• A Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or a related technical field is required; equivalent experience will be considered.

• A minimum of 5 years of relevant experience in supporting professional AV, display, collaboration, networking, or IT solutions.

• Strong technical expertise in AV, IT, networking, cloud-based platforms, Digital Signage, and display technologies.

• Proven capability in delivering technical presentations, product demonstrations, and customer training sessions.

• Experience in pre-sales solution development and post-sales technical customer success initiatives.

• Familiarity with Windows operating systems, network infrastructure, AV-over-IP technologies, and connected device ecosystems.

• Excellent written, verbal, organizational, and problem-solving abilities.

• Proficiency in Microsoft PowerPoint, Excel, Outlook, and other productivity software.

• Capability to lift and transport demonstration equipment weighing up to 45 pounds.

• Willingness to travel up to 80% of the time.

• CTS certification is preferred.

• CompTIA A+, Network+, DSCE, CCNA, or equivalent certifications are preferred.

• Experience with a professional AV manufacturer, distributor, consultant, or systems integrator is preferred.

• Familiarity with direct-view LED, Digital Signage, cloud-based solutions, and enterprise display technologies is preferred.

• Strong understanding of Salesforce CRM is preferred.

• Experience in supporting vertical markets such as Education, Corporate, Government, Healthcare, Retail, Transportation, or Large Venue is preferred.

• A consistent history of surpassing company expectations and delivering outstanding technical customer support is preferred.

• Honesty, integrity, and ethical conduct are essential requirements.

🏝️ Benefits

• Competitive salary and benefits package.

• Hybrid work model with home and office flexibility.

• Monthly “Free Fridays.”

• Early closure on Fridays throughout the year, including half days during the summer.

• Comprehensive healthcare benefits (medical, dental, and vision).

• Paid medical leave.

• 401k plan with company matching contributions.

• Vacation time.

• Education assistance.

• Student loan assistance program.

• Eighty hours of paid sick leave annually.

• Up to twelve weeks of paid parental leave.

• Annual corporate bonus plan contingent on company performance (not guaranteed).