Sales & Service Director

📋 Description

• Lead and cultivate the LATAM Sales & Service team, offering both disciplinary and functional guidance.

• Foster a high-performance culture centered on accountability, collaboration, safety, and ongoing improvement.

• Drive workforce planning, talent development, and succession planning throughout the region.

• Conduct performance evaluations and facilitate the growth and advancement of direct reports.

• Take ownership of sales growth and market expansion in LATAM, bearing full responsibility for meeting established revenue and profitability goals.

• Act as the primary commercial representative for the region, managing customer relationships, identifying opportunities, and securing business.

• Lead all commercial negotiations to ensure sustainable and profitable business outcomes.

• Collaborate with cross-functional teams to create and implement new business proposals and program launches.

• Monitor and report on sales performance, forecasts, and order intake metrics.

• Develop and implement regional sales strategies, marketing plans, and targeted action initiatives.

⛳️ Requirements

• Technical expertise in injection molding, plastics processing, toolmaking, or a related field.

• At least 10 years of pertinent industry experience; an advanced technical or engineering qualification is preferred.

• Demonstrated leadership experience in managing teams effectively.

• In-depth knowledge of injection mold trials, hot runner systems, and tooling services.

• Proficiency in business and systems (MS Office is required; EPICOR and CAD are preferred).

• Strong analytical, problem-solving, and decision-making abilities.

• Customer-focused mindset with outstanding stakeholder management skills.

• Proven capability to function effectively within a global, matrixed organization.

• Excellent communication, feedback, and conflict resolution skills.

• Willingness to travel approximately 50% of the time.

• An open-minded, proactive, and enthusiastic attitude towards continuous improvement and global collaboration.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.