Sales Ops Associate – Renewals, Cross-Sell

This is a fully remote position, open to applicants in Greece.

📋 Description

• Oversee the renewal pipeline across all customer segments utilizing various outreach methods.

• Create and dispatch tailored proposals and quotations in accordance with established templates and pricing standards.

• Address inbound sales inquiries and promote cross-selling initiatives through ticketing, phone, chat, and email.

• Manage contracts and sales transactions with a focus on accuracy and regulatory compliance.

• Assist Account Managers and Business Development Managers with administrative tasks (such as purchase orders, invoices, and service provisioning coordination).

• Aid in the preparation of RFPs/tenders and navigate public sector procurement processes.

• Keep precise records in the CRM and maintain account documentation.

• Generate reports on the renewal pipeline and sales activities.

• Work collaboratively with internal teams (Legal, Finance, Marketing, Support, Technical) to ensure a seamless experience for clients.

• Recommend process enhancements and assist in maintaining templates and the internal knowledge base.

⛳️ Requirements

• A minimum of 2 years of experience in a similar position.

• Exceptional customer service abilities across phone, email, chat, and ticketing platforms.

• Outstanding written and verbal communication skills in both Greek and English.

• Strong organizational abilities and meticulous attention to detail.

• Proficient in CRM systems (such as HubSpot or similar) and MS Office applications.

• Familiarity with contracts, purchase orders, and documentation processes.

• Self-driven, dependable, and adaptable to changing situations.

• An IT background or technical skills is a valuable addition.

🏝️ Benefits

• Fully remote work arrangement.

• Strong emphasis on diversity and inclusion.

• Opportunities for professional growth and development.