Operations Supervisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the daily operations of a travel consultant team.

• Manage key performance indicators (KPI), workload, offer support, and provide coaching.

• Serve as the main point of contact for team members.

• Actively mentor and develop the team to achieve and surpass performance goals.

• Lead a team of travel consultants effectively.

• Work in collaboration with performance metrics to enhance team effectiveness.

• Create training programs to address competency gaps.

• Supply industry insights, including low fares, exchange fees, and penalties.

• Stay informed about essential regulations (DOT, TSA, passports, visas, etc.).

• Daily monitor global distribution systems (GDS) queues to ensure quality control.

⛳️ Requirements

• Extensive experience in the corporate travel management sector.

• Relevant supervisory experience.

• Advanced proficiency in GDS Sabre.

• Strong critical thinking and problem-solving abilities.

• Proficient in Microsoft Office applications.

• Exceptional verbal and written communication skills in English.

🏝️ Benefits

• Flexible working hours and options for remote or work-from-home arrangements.

• Opportunities for skill and career development.

• Generous vacation days for rest and rejuvenation.

• A compensation package that is fair, including tools for mental, physical, and financial well-being.

• Travel industry professional perks and discounts.

• An inclusive work environment that celebrates diversity.