Technology Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance the technology operations for three global studios within Keywords Studios.

• Develop and execute the technical framework necessary to fulfill business requirements while proactively addressing issues and bottlenecks in processes and systems.

• Collaborate with international IT teams on long-term technology strategies, requirements, and solutions.

• Utilize AI and machine learning to establish streamlined processes throughout the business and workflows.

• Work in partnership with global information security and privacy teams to guarantee adherence to data protection and content security policies and procedures.

• Serve as the administrator for the group’s business systems and creative production tools.

• Act as a thought leader regarding technology infrastructure, expansion, and AI integration.

• Provide user support for both Mac and PC operating systems and evaluate global equipment needs.

• Address technology-related issues throughout the group.

• Be the primary contact for clients concerning content security compliance.

• Coordinate and manage services between existing vendors and external contractors.

⛳️ Requirements

• A minimum of 5 years of relevant technical experience, including systems/tool implementation, technology planning, tech support, AI integrations, and vendor management.

• Extensive knowledge of creative production and business tools such as Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc.

• Proven experience in utilizing AI and machine learning to enhance efficiency across technology workflows.

• Strong communication abilities and meticulous attention to detail.

• Proficient in Apple and PC products and machines.

• Background in content security management and compliance.

• Exceptional time and project management skills.

🏝️ Benefits

• DMM covers 100% of the costs for employee medical, dental, and vision premiums, and 40% of dependent premium costs.

• Employer-paid life insurance.

• A tax-advantaged health savings account (HSA).

• A 401(k) plan that automatically enrolls employees at 3% of their salary, with a full employer match on the first 3% contribution, fully vested.

• Paid family leave.

• Open PTO policy: DMM offers unlimited vacation, 10 sick days, and 5 mental health days.

• DMM Fridays: Employees can sign off early at 2 PM on Fridays to kick-start their weekends.

• DMM provides DEI-focused training aimed at preventing discrimination and harassment in the workplace.

• Employee Resource Groups (ERGs) promoting diverse perspectives within DMM to foster diversity, inclusion, and shared experiences.

• Generous donation matching to non-profit organizations that matter to our employees.

• Comprehensive onboarding that involves collaboration with multiple departments to learn the DMM approach.

• Regular training on the latest tools and trends, and how to optimize them for our clients.