Sales Operator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Identify and create sales opportunities for patients by collecting and qualifying new prospects through targeted inquiries, including, but not limited to, areas of interest, lead sources, and demographic details.

• Serve as the primary compliance checkpoint by evaluating and classifying patient inquiries as qualified or disqualified based on their needs, eligibility, or limitations.

• Guarantee a 24-hour response time for missed calls and voicemails, as well as for reviewing and directing email inquiries or support tickets to the correct department.

• Operate a multi-line phone system and route calls to the relevant team member or department.

• Handle a high volume of incoming calls.

• Check voicemails and return calls to customers as required.

• Ensure accurate and comprehensive patient information is recorded in the CRM.

• Maintain high-volume inbound and outbound communications, with details documented in the CRM.

• Facilitate communication between patients and the appropriate Defy department to assist in the intake process when necessary.

• Adhere to established sales operations and customer service protocols and best practices.

• Achieve all KPI targets.

⛳️ Requirements

• Minimum of 1 year of experience in healthcare is preferred.

• High School Diploma (Associates degree in healthcare is preferred) or higher.

• Capable of managing a high volume of inbound phone calls and emails on a daily basis.

• Ability to effectively engage with diverse patients via phone and email.

• Willingness to collaborate and demonstrate effective teamwork.

• Ability to utilize active listening and problem-solving skills to deliver outstanding customer service.

• Strong interpersonal relationship skills and the ability to work with individuals at all levels.

• Proficient in learning and utilizing multiple computer programs effectively.

• Capacity to prioritize tasks and manage multiple responsibilities.

• Genuine interest in therapies associated with wellness, quality of life, and hormone therapies.

🏝️ Benefits

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Flexible spending account

• Health insurance

• Life insurance