Sales Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the complete contracting lifecycle (from quote to signature) by verifying commercial requests, customer agreements, pricing terms, discounts, and billing requirements.

• Collaborate with Sales, Legal, Finance, and Customer Success teams to ensure smooth contract execution and effective customer onboarding.

• Guarantee that customer contracts and commercial terms are correctly represented in internal systems and operational workflows.

• Manage both routine and unique operational cases, offering solutions and escalating issues as necessary.

• Assist with billing processes, including mechanics, configurations, and tool management to ensure precise invoicing.

• Review and confirm sales requests to ensure that contractual terms and billing details are accurately captured in internal systems.

• Liaise with Finance regarding any discrepancies in invoices or payments.

• Take part in the NBA Ops Channel on-call rotation under supervision, addressing routine cases.

• Aid in preparing standard payment and operations reports.

• Ensure proper documentation and facilitate effective communication across teams.

• Maintain compliance with pricing guidelines and margin policies during the processing of sales requests and contracts.

• Identify operational gaps or obstacles in deal execution and proactively escalate them.

• Work closely with Sales teams to ensure operational readiness and effective deal execution.

⛳️ Requirements

• 1–3 years of experience in Sales Operations, Commercial Operations, Revenue Operations, Billing Operations, Finance Operations, or a similar analytical role.

• Proficient with billing or CRM & ERP tools (e.g., Net.Suite, Salesforce, Hubspot).

• Understands the commercial implications of operational decisions, including pricing and margin factors.

• Strong attention to detail and a commitment to learning.

• Excellent organizational and communication skills.

• Proficient communication skills in English.

🏝️ Benefits

• Competitive compensation.

• Career growth and learning opportunities.

• Flexibility and ownership.

• Collaborative and innovative culture.

• Opportunity to work on impactful AI projects.

• International environment and talented teams.