Sales Operations Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, assist, and manage operational programs and workstreams from the initial planning stage to their successful completion.

• Ensure priorities remain on track and stakeholders stay aligned.

• Identify gaps in processes, inefficiencies, and potential execution risks.

• Aid in the implementation of practical enhancements that promote consistency and scalability.

• Create and uphold standard operating procedures, process documentation, and playbooks.

• Facilitate training and encourage the adoption of new processes, tools, and operational expectations.

• Provide daily operational support to ensure consistency in revenue processes, data integrity, and team performance.

• Perform regular audits of Salesforce data.

• Examine and reconcile any missing, incomplete, or inaccurate CRM data.

• Generate ad hoc reports, dashboards, and data views to support growth operations and assist leadership in decision-making.

• Collaborate cross-functionally with sales teams, leadership, and go-to-market stakeholders.

⛳️ Requirements

• A Bachelor’s degree with 5+ years of experience in sales operations, revenue operations, business operations, program management, project management, or a related field; or a suitable combination of education and experience.

• Proven experience in independently coordinating programs, projects, or workstreams with strong follow-through, stakeholder collaboration, and meticulous attention to detail.

• Experience in developing SOPs, playbooks, or other process documentation for operational teams.

• Proficient knowledge of Salesforce, including data maintenance, record auditing, and reporting.

• Excellent organizational skills with the capability to manage multiple priorities and deadlines accurately.

• Strong written and verbal communication skills, comfortable working with various teams, functions, and levels.

• Proficient in Microsoft Excel, PowerPoint, and other standard business tools.

• Familiarity with data governance and sales process controls within a CRM environment.

• Understanding of contract lifecycle management tools, intake processes, or legal request workflows.

• Experience with program or project management tools such as Asana, Planner, Smartsheet, or similar platforms.

🏝️ Benefits

• Eligibility for annual incentives.

• An inclusive and high-trust culture.

• Certified as a Great Place to Work® employer.