Sales Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and consistently enhance sales operations processes across the Americas, providing support to sales leadership and teams in the region.

• Enhance sales accountability and execution by tracking performance against crucial metrics, reinforcing operational standards, and spotting areas for improvement.

• Manage sales forecasting processes and reporting schedules, ensuring accuracy, consistency, and transparency regarding pipeline health and anticipated revenue performance.

• Examine sales and business data to uncover trends, risks, opportunities, and actionable insights that facilitate informed decision-making.

• Create, maintain, and optimize dashboards, reports, and visualizations that encompass pipeline, sales activity, forecast performance, territory performance, and other significant business metrics.

• Oversee CRM administration and data quality standards, promoting user adoption, maintaining pipeline hygiene, accurately managing opportunities, and ensuring consistent application of established sales processes.

• Collaborate with sales leadership on territory planning, account assignment, pipeline optimization, capacity analysis, and ongoing process enhancement.

• Develop, document, and continuously improve sales processes, policies, and operational standards while encouraging organizational adoption.

• Identify and implement opportunities to automate and streamline sales workflows using AI and other technologies, including pipeline analysis, information gathering, email and communication workflows, reporting, and administrative processes.

• Support and mentor sales teams on CRM usage, pipeline management, forecasting discipline, sales tools, and operational best practices.

• Manage the adoption, utilization, and effectiveness of sales technology tools.

• Collaborate with Customer Success, Delivery, Support, Marketing, and other stakeholders to eliminate operational hurdles impacting sales productivity, efficiency, and customer outcomes.

⛳️ Requirements

• At least four (4) years of experience in Sales Operations, Revenue Operations, or a similar role within a high-growth B2B software, SaaS, hospitality technology, or a similarly complex business environment.

• Proven hands-on experience with sales forecasting, pipeline management, sales reporting, and performance analysis.

• Strong analytical abilities with the capacity to interpret complex data, identify significant trends, and convert findings into clear business insights and actionable recommendations.

• Advanced knowledge of CRM systems, including practical experience in supporting CRM administration, data governance, pipeline management, reporting, and user adoption.

• High proficiency in Microsoft Office Suite.

• Exceptional oral and written communication skills, with the ability to effectively convey information and present clearly to stakeholders at every level of the organization.

• Strong independent problem-solving and critical-thinking capabilities, with the ability to identify operational challenges, assess potential solutions, and implement practical improvements.

• Excellent organizational and project management skills, capable of managing multiple priorities, coordinating cross-functional initiatives, and delivering results within set timelines.

• Experience in the hospitality technology sector.

• Familiarity with Zoho CRM.

• Prior direct sales experience as an individual contributor.

• Experience with Business Intelligence (BI) platforms, including the creation of reports, dashboards, and data visualizations.

• Practical experience in designing, building, or optimizing AI-enabled or automated workflows to enhance sales productivity, pipeline analysis, reporting, or other sales operations processes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive team environment.