Sales Operations Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take ownership of the entire sales technology stack, encompassing administration, adoption, and roadmap development.

• Establish utilization and impact metrics for sales tools; make rationalization decisions and spearhead implementations.

• Promote sales team adoption through enablement initiatives and reinforcement of change.

• Recognize and implement AI-driven workflows aimed at enhancing representative productivity, pipeline quality, and sales cycle efficiency.

• Develop ROI expectations for AI tools and assess their effectiveness.

• Manage the HubSpot Admin directly, ensuring governance and adherence to platform protocols.

• Uphold data integrity within HubSpot as the primary commercial system of record.

• Collaborate with Sales leadership on territory design, quota setting, capacity modeling, and coverage analysis.

• Create and sustain reporting and dashboards that reflect pipeline health, forecast accuracy, and representative performance.

• Identify leading indicators, risks, and opportunities impacting revenue performance.

• Work alongside CS Ops to enhance visibility regarding expansion motions.

• Participate in decisions related to pricing, packaging, and segmentation.

• Oversee operating cadences that ensure pipeline health and accurate forecasting.

• Lead operational responses to changes in processes, tools, and motions.

• Develop rollout plans, align stakeholders, and facilitate field enablement.

• Foster buy-in and manage change with Sales leadership and field teams.

• Document processes and maintain an up-to-date knowledge base.

• Coordinate efforts with CS Ops, Marketing Ops, and RevOps leadership.

• Prioritize and manage day-to-day sales operations requests with a focus on SLA discipline.

• Adapt effectively in a dynamic environment with evolving priorities.

⛳️ Requirements

• 4–6 years of experience in Sales Operations, Revenue Operations, or a closely related role within a SaaS company.

• In-depth expertise in HubSpot and Gong.

• Familiarity with tools like Sales Nav, ZoomInfo, Clay, or similar platforms is highly advantageous.

• Practical experience in evaluating or deploying AI tools within a sales environment.

• Strong analytical capabilities, including model building, data storytelling, and linking operational metrics to revenue results.

• Proven experience managing a sales technology stack.

• Demonstrated ability to influence Sales leaders without relying on formal authority.

• History of driving adoption and implementing changes with field teams.

• Effective and direct communication skills.

• Must be eligible to work in Canada or the United States.

🏝️ Benefits

• Employee Stock Ownership Plan (ESOP).

• RRSP matching.

• Parental leave programs.

• Optional mentorship programs.

• Annual professional development budget.

• Brand new, state-of-the-art hardware and equipment.

• Flexible remote or hybrid work arrangements.

• Monthly stipend for a hybrid or remote work setup.

• Comprehensive benefits fully covered by the employer.