Sales Operations, CRM Lead – Interim

This is a fully remote position, open to applicants in Spain, +8 more countries.

📋 Description

• Take charge of the European CRM strategy, governance framework, and roadmap that aligns with business goals.

• Serve as the Commercial business lead for CRM and associated sales technologies.

• Collaborate with IT, data teams, and external partners to implement CRM enhancements, integrations, and new functionalities.

• Promote CRM adoption through training programs, change management strategies, and user enablement initiatives.

• Design and refine sales processes, which encompass lead management, opportunity tracking, pipeline oversight, and customer lifecycle management.

• Establish and uphold CRM data quality, governance, and compliance standards.

• Create dashboards, reports, and insights that facilitate informed commercial decision-making.

• Manage relationships with stakeholders and prioritize enhancement requests based on their business value.

⛳️ Requirements

• Extensive experience in CRM management, product ownership, implementation, or leadership in commercial systems.

• Practical experience with CRM configuration, workflow, reporting, and data management in a B2B setting.

• Strong knowledge of sales operations, pipeline management, and commercial processes.

• Experience collaborating with IT, developers, data teams, and third-party vendors.

• Demonstrated success in driving user adoption, training initiatives, and process transformations.

• Strong analytical, project management, and stakeholder engagement abilities.

• Proficiency in English.

• Preferred: Familiarity with HubSpot or other enterprise CRM platforms.

• Preferred: Knowledge of reporting and automation tools such as Power BI, Looker Studio, BigQuery, or similar.

• Preferred: Experience in supporting multi-country European commercial organizations.

• Preferred: Understanding of CRM data governance, privacy, and security requirements.

• Preferred: Background in manufacturing, industrial, or complex B2B environments.

• Preferred: Additional language skills in European languages.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and continuous learning.

• Flexible working arrangements and a supportive work culture.

• Comprehensive health and wellness benefits.