Sales Manager – US Market

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Take charge of and enhance CRM and sales operations, encompassing pipeline organization, lead lifecycle management, data integrity, service level agreements (SLAs), and inbound workflow processes.

• Uphold rigorous CRM discipline throughout the sales team via training sessions, audits, and corrective measures.

• Propel performance through systematic reporting and dashboards, persistently pinpointing and refining funnel efficiency.

• Guide and nurture the sales team.

• Offer continuous coaching and mentoring to team members, conducting regular performance evaluations and establishing goals to guarantee they meet and surpass their targets.

• Engage in the recruitment and training of new team members, ensuring alignment with company values and priorities.

• Oversee a substantial influx of inbound leads, ensuring rapid response times, high-quality lead management, and an equitable workload distribution among Sales Representatives.

• Consistently enhance lead distribution to optimize efficiency, conversion rates, and overall team performance.

• Maintain call quality and communication standards, with calls being the primary communication channel for clients based in the U.S.

• Regularly assess calls, provide coaching on objection handling and structure, analyze deal losses, and develop supplementary channels like SMS and email.

• Lead the sales function by leveraging data and metrics, including conversion rate, close rate, average deal value, response speed, and revenue per representative.

• Design and implement data-driven initiatives to boost conversion rates and overall sales performance.

• Proactively identify and address challenges, taking complete ownership even with limited resources.

• Continuously initiate enhancements across sales processes, marketing collaborations, tools, and customer engagement, emphasizing measurable business impacts.

⛳️ Requirements

• 7–10 years of relevant sales experience, featuring a solid foundation in sales execution and revenue growth.

• A minimum of 2 years in a managerial capacity, leading and developing sales teams.

• Demonstrated experience in sales positions, including direct ownership of targets, pipelines, and performance metrics.

• Strong practical experience with CRM systems (HubSpot or equivalent), including daily operational engagement, reporting, and pipeline management.

• Experience in managing inbound sales, ideally in a B2C or high-volume context.

• Experience leading teams of 5 or more Sales Representatives.

• Strong analytical mindset with the capacity to make data-informed decisions.

• Background in call-based sales models.

• Fluent in English (to effectively engage with clients in the U.S.).

• High level of participation in daily sales operations.

• Nice-to-Have: Experience in scaling inbound sales teams.

• Proven track record of improving conversion rates.

• Familiarity with call tracking and scoring tools.

• Experience in fast-growing or high-volume sales settings.

🏝️ Benefits

• Full-time, remote position (8:30 AM – 5:00 PM EST).

• B2B contract.

• Fixed salary with performance-based bonuses.

• Genuine ownership of the sales function within a growing U.S. business.

• Opportunity to collaborate with a professional international team and esteemed U.S. clients.