Sales Manager, Medicare

This is a fully remote position, open to applicants in Alabama, +7 more states.

📋 Description

• Foster a high-performance sales environment within a fully remote team of over 25 Medicare sales agents, effectively balancing accountability with enthusiasm and motivation.

• Provide immediate coaching during live calls, assisting agents in overcoming objections and successfully closing intricate Medicare enrollments.

• Monitor calls and offer actionable feedback to enhance close rates and optimize inbound lead conversion.

• Take ownership of team performance metrics, such as conversion rates, talk time, and lead utilization.

• Manage scheduling and coverage within an 8am–8pm EST timeframe to ensure complete utilization of inbound demand.

• Lead and engage a diverse workforce model, promoting consistency, retention, and productivity.

• Ensure compliance with CMS guidelines and Medicare marketing regulations, upholding high standards of ethical sales practices.

• Collaborate with Quality, Compliance, and Workforce Management (WFM) teams to enhance performance and lead utilization.

• Analyze team performance data to uncover trends, address gaps through coaching, and drive ongoing improvement.

⛳️ Requirements

• Minimum of 2 years managing Medicare sales teams in a call center or telesales setting.

• Experience overseeing 15–25+ agents with direct responsibility for performance metrics.

• Extensive knowledge of Medicare Advantage, Supplement, and Part D products.

• Demonstrated success in a high-volume inbound sales environment.

• Experience leading teams during the Annual Enrollment Period (AEP).

🏝️ Benefits

• Competitive total compensation package, including commission.

• Comprehensive training programs and educational resources.

• Generous paid time off and holiday schedule.

• Leading medical, dental, and vision plans in the industry.

• 401(k) company match plan – fully vested on the first day.

• Award-winning culture and team spirit, as featured in LA Business Journal & Built In LA.

• Opportunities for career advancement – we promote from within!