Sales Manager, B2C

This is a fully remote position, open to applicants in Europe.

📋 Description

• Lead, mentor, and nurture a remote team of B2C Sales Representatives through daily coaching, call evaluations, and performance management.

• Take ownership of inbound lead conversion and outbound follow-up strategies to maximize patient acquisition.

• Analyze every phase of the customer journey—from lead assignment to enrollment—to identify obstacles and enhance conversion rates.

• Develop and continuously improve sales scripts, objection handling methodologies, follow-up schedules, and coaching resources.

• Set clear daily, weekly, and monthly KPIs while fostering a culture of accountability and ongoing enhancement.

• Oversee CRM integrity, pipeline health, and forecasting precision.

• Collaborate closely with Marketing to enhance lead quality, campaign effectiveness, and customer acquisition efficiency.

• Work in conjunction with Operations and Customer Success to guarantee a smooth patient experience from initial contact to enrollment.

• Leverage AI tools and automation to boost coaching, reporting, sales efficiency, and operational effectiveness.

⛳️ Requirements

• A minimum of 4 years of B2C sales experience, including at least 2 years in leading high-performing sales teams.

• Demonstrated experience in personally closing sales—not merely managing others.

• A strong track record of enhancing conversion rates through coaching, process improvement, and data-driven decision-making.

• Experience in managing high-volume inbound and outbound sales settings.

• Proficient in coaching consultative sales discussions and effectively overcoming consumer objections.

• Experience in building or reconstructing sales processes from the ground up.

• Solid understanding of CRM management, pipeline forecasting, and sales analytics.

• Experience in telehealth, healthcare, healthtech, wellness, DTC, or subscription businesses is highly advantageous.

• Proven application of AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) to enhance sales coaching, reporting, prospect engagement, or operational efficiency.

• Comfortable in a dynamic startup environment where priorities shift rapidly.

• Exceptional English communication skills and availability during U.S. business hours.

🏝️ Benefits

• Competitive base salary along with performance-based incentives linked to individual and team achievements.

• No employment benefits or employment contract are provided.