Sales Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead and prioritize safety in all activities you engage in.

• Enhance sales and market presence of refractory products and services.

• Establish and nurture multi-level relationships within customer organizations.

• Identify avenues to boost revenue through material offerings, services, and margin improvement.

• Foster solid supplier–end-user relationships to ensure enduring partnerships.

• Monitor and react to political, economic, competitive, and production trends that impact the refractory sector.

• Meet customer-specific goals, including sales volume, turnover, inventory days-on-hand (DOH), and margin.

• Maintain CRM records encompassing customer contacts, call reports, opportunities, market share, and competitor activities.

• Provide reports detailing customer production, competitor activities, new projects, and market insights as necessary.

• Offer strategic updates on product performance, innovations in application, and enhancements in service.

• Deliver precise rolling forecasts for material and service requirements to maximize inventory and supply chain efficiency.

• Supervise demand cycles, which include supplier selection, negotiations, purchasing, logistics, outage schedules, and performance monitoring.

• Negotiate favorable payment conditions and ensure prompt collections.

• Organize daily schedules for sales activities and service personnel.

• Collaborate with Technical Marketing to recommend and implement trials for new materials and optimize application concepts.

• Assist customers with refractory installation and troubleshooting of applications.

• Travel within the assigned territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

⛳️ Requirements

• High School Diploma is mandatory.

• An Engineering Degree is advantageous and/or experience in a related industrial setting.

• At least 2 years of industrial experience, ideally in steel production or refractories.

• Strong comprehension of manufacturing processes and customer requirements.

• Exceptional communication, negotiation, and relationship-building abilities.

• Capability to work independently and manage numerous priorities in a fast-paced setting.

• Proficiency in the MS Office Suite, particularly MS Outlook, Excel, Word, and PowerPoint.

• Familiarity or willingness to learn an ERP, MRP, or similar systems for data input, output, report generation, and data analysis is a plus.

• Knowledge of SAP is considered an advantage.

• A valid driver's license and a personal vehicle are required.

🏝️ Benefits

• Competitive compensation package.

• Health and dental care benefits along with generous pension matching programs.

• Company-reimbursed fitness memberships.

• Education reimbursement program along with continuous learning courses.