Sales Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Mentor team leaders to meet essential performance metrics

• Cultivate a high-achieving team aligned with the company’s strategic objectives

• Oversee daily sales operational performance indicators

• Identify enhancements in Sales processes and create programs to address them

• Enhance customer satisfaction through effective quality and compliance management

• Address customer escalations to foster loyalty and sustain strong partner relationships

⛳️ Requirements

• Prior experience in leading sales teams within a contact center or similar setting

• Proven ability in guiding and developing leadership teams; including coaching, team building, and establishing performance benchmarks

• Comprehensive knowledge of operational performance indicators

• Capability to thrive under pressure and collaborate within a continuously improving team

• High proficiency in customer service and conflict resolution

• Prior experience managing a remote team is preferred

• Proficiency in English is mandatory

🏝️ Benefits

• Freelance position

• Flexibility to operate across various time zones