Sales Engineer, SMB

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate discussions and product demonstrations to highlight capabilities, address customer challenges, respond to inquiries, and manage objections.

• Develop technical documentation to assist customers in implementing specific use cases or enhancing our solution.

• Work alongside account teams to comprehend customer needs and translate them into Socket capabilities, emphasizing the business value.

• Assist with Proof of Concepts (POCs) that meet customer specifications; offer technical expertise, troubleshooting, and guidance throughout the evaluation stage.

• Provide recommendations on integrating solutions into the customer's current infrastructure.

• Extract and convey customer requirements and product feedback to Product Management, Engineering, Marketing, and Sales teams.

• Partner with Customer Success to drive post-sales revenue, ensure customer retention, and contribute to overall growth.

• Manage cross-functional projects involving teams such as Engineering, Sales, and Marketing.

⛳️ Requirements

• Previous technical experience in roles such as Software Development, Technical Account Manager (TAM), Solutions Architect, Product Support, etc.

• Practical experience in customer-facing roles.

• Capacity to multitask and effectively manage multiple competing priorities, delegating when needed while remaining highly organized, detail-oriented, and showcasing excellent time management skills.

• Empathetic approach towards customers and a dedication to thoroughly understanding the challenges they face.

• Ability to collaborate across functions and directly contribute to Sales, Product, and Engineering teams.

• Willingness and eagerness to learn new tools and technologies.

• Familiarity with web APIs, SDKs, and other technical frameworks is advantageous.

• Proficiency in reading and writing basic scripts in languages such as Python, JavaScript, or Golang.

• Understanding of common source control systems like GitLab or Bitbucket.

🏝️ Benefits

• Competitive salary packages in the market.

• Meaningful equity program.

• Comprehensive health benefits for you and your family.

• Flexible time-off, holidays, and winter shutdown to relax and recharge.

• Paid parental leave.

• Remote-first work environment, with quarterly team off-sites.