Sales Engineer, SMB

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate discussions and product presentations to demonstrate capabilities; address customer challenges, answer inquiries, and manage objections.

• Develop technical documentation to assist customers in implementing specific use cases or enhancing our solution.

• Partner with account teams to comprehend customer needs and translate them into Socket capabilities, highlighting business value.

• Assist with Proof of Concepts (POCs) that align with customer specifications; offer technical expertise, troubleshooting, and support throughout the evaluation phase.

• Provide direction on integrating solutions into the customer's current infrastructure.

• Synthesize and relay customer requirements and product feedback to Product Management, Engineering, Marketing, and Sales teams.

• Work alongside Customer Success to drive post-sales revenue, ensure customer retention, and contribute to overall growth.

• Implement cross-functional projects involving teams such as Engineering, Sales, and Marketing.

⛳️ Requirements

• Previous technical experience in roles such as Software Development, Technical Account Manager, Solutions Architect, Product Support, etc.

• Practical experience in customer-facing positions.

• Ability to juggle multiple tasks and effectively manage competing priorities, delegating when necessary while remaining highly organized, detail-oriented, and showcasing excellent time management abilities.

• An empathetic approach towards customers and a dedication to thoroughly understanding the challenges they face.

• Capability to work collaboratively across functions and contribute directly to Sales, Product, and Engineering teams.

• Eagerness and ability to learn new tools and technologies.

• Familiarity with web APIs, SDKs, and other technical frameworks is advantageous.

• Proficient in reading and writing basic scripts in languages such as Python, JavaScript, or Golang.

• Knowledge of common version control systems like GitLab or Bitbucket.

🏝️ Benefits

• Competitive salary ranges in the market.

• Meaningful equity program.

• Comprehensive health benefits for you and your family.

• Flexible time-off policies, holidays, and a winter shutdown period to relax and rejuvenate.

• Paid parental leave.

• Remote-first work environment, with quarterly team off-site meetings.