Sales Engineer – Public Sector

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Facilitate technical and business discovery sessions, conduct AI readiness assessments, provide customized demonstrations, and execute proofs of value.

• Convert AI/ML capabilities into business-centric narratives for diverse audiences, from IT professionals to C-suite executives.

• Manage technical engagement throughout the sales process, encompassing qualification, design, and pilot implementation.

• Design secure, scalable solutions utilizing Zendesk APIs, middleware, telephony systems, and cloud technologies.

• Collaborate with Sales, Product, Engineering, Customer Success, and other cross-functional teams.

• Leverage analytics and AI performance metrics to showcase ROI and guide ongoing improvements.

• Promote AI adoption through value realization initiatives and advocacy for new AI capabilities.

• Develop expertise in AI, automation, customer experience (CX), and enterprise solutions (ES) technologies while sharing market insights.

⛳️ Requirements

• Over 5 years of presales experience, including roles in Solutions Consulting or equivalent positions such as Developer, Customer Engineer, Forward Deployed Engineer, or Technical Account Manager.

• Proven experience in designing and executing customer pilots and proofs of concept.

• Capacity to conduct basic ROI discovery and utilize standardized TCO/ROI templates.

• Knowledge of AI technologies, including large language models (LLMs), ChatGPT, natural language processing (NLP), and MCP automation frameworks.

• Proficiency in one or more areas such as CCaaS, Customer Service software, IT Service Management (ITSM), Business Intelligence, Workforce Management, or Integration & Middleware.

• Strong analytical skills and the ability to tell compelling stories.

• Exceptional interpersonal, communication, presentation, and writing abilities.

• Familiarity with Federal, State, Local, and Education compliance requirements is highly desirable, including HIPAA, CJIS, FERPA, or FedRAMP.

• Bachelor's degree or equivalent professional experience; a graduate degree is a plus.

• Willingness and ability to travel as necessary.

🏝️ Benefits

• OTE range of $188,000.00-$282,000.00 with an 80/20 base/commission pay structure.

• Potential eligibility for bonuses, benefits, or related incentives.

• Flexible remote work options for part of the week.

• Hybrid work model providing opportunities to connect, collaborate, and learn in Zendesk offices.

• Reasonable accommodations available for applicants with disabilities and disabled veterans.