Sales Engineer – Hospitality Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all technical discovery, requirements gathering, and solution scoping for ongoing deals.

• Act as the main technical contact for potential clients, from initial demonstrations to contract signing.

• Proactively address and resolve technical objections early in the process, reducing sales cycles and enhancing win rates.

• Convert client requirements into detailed solution architectures utilizing Hapi's Integration Platform, Data Platform, Rules Engine, and Automations as foundational elements.

• Create solution diagrams, integration flow documentation, and technical proposals designed for both technical and non-technical audiences.

• Ensure proposed solutions align with the product roadmap in close collaboration with Product and Engineering teams.

• Develop engaging, client-specific demonstrations that showcase Hapi's capabilities, particularly for products lacking a conventional UI/UX.

• Construct lightweight proof-of-concept integrations when necessary to validate technical feasibility or boost buyer confidence.

• Build and continuously enhance a library of reusable demo assets and technical materials.

• Assist buyers in articulating and quantifying the value of Hapi's platform to their internal stakeholders, including IT leadership, finance, and operations.

• Create business case frameworks, ROI models, and executive-ready summaries that facilitate the buyer's internal approval process.

• Provide technically sound and commercially compelling responses to RFPs and RFIs.

• Develop and maintain structured scoping templates (such as SPERT) to ensure accurate and consistent pre-sales effort estimates.

• Prepare thorough pre-sales documentation that enables a smooth transition to the post-sales implementation team.

• Collaborate with Engineering.

⛳️ Requirements

• A minimum of 5 years in a technical pre-sales, solutions architecture, or forward-deployed engineering role, preferably within a SaaS or integration-focused organization.

• Proven track record of shortening complex B2B sales cycles through technical leadership and client-facing expertise.

• Experience working with medium to large enterprise clients, including navigating multi-stakeholder decision-making processes.

• Strong familiarity with RESTful APIs, webhooks, JSON/XML data formats, and authentication protocols (OAuth, SAML, JWT): APIs & Integrations.

• Solid knowledge of AWS services (Lambda, S3, API Gateway, EC2) or equivalent Azure experience.

• Understanding of relational databases, data transformation, ETL principles, and the ability to produce clear integration flow and architecture diagrams.

• Awareness of data security best practices, encryption standards, and GDPR/PII considerations in system integrations.

• Strong preference for candidates with direct experience in hospitality technology such as PMS, CRS, POS, CRM, and Loyalty Systems.

• Candidates from adjacent verticals, such as travel booking platforms, airlines, fintech, and retail POS with extensive SaaS integration experience will be seriously considered.

• Exceptional ability to simplify complex technical concepts for non-technical audiences.

• Strong written communication skills, capable of producing client-ready documentation.

• Comfortable presenting to and addressing questions from senior technical and business stakeholders.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Engaging company culture with team-building activities and events.