Sales Engineer

This is a fully remote position, open to applicants in Malaysia, +1 more state.

📋 Description

• The Sales Engineer for Southeast Asia (Malaysia/Indonesia) will report to the Manager of APAC Sales Engineering and is tasked with driving technical sales success and facilitating revenue growth within a designated geographic region.

• This role involves directly engaging with end users to foster business through indirect sales channels such as value-added resellers (VARs), resellers, and distributors, while also serving as a liaison to channel partners concerning any sales-related service and support matters.

• Key responsibilities include establishing strategic relationships with channel partners to assist them in developing, supporting, and selling our solutions.

• Furthermore, they will act as the primary technical contact for end users interested in purchasing WatchGuard product lines.

• Sales Engineers will train and support partners, conduct demonstrations for both partners and customers, assist in customer evaluations and Proof of Concepts (POCs), and provide technical enablement while addressing customer inquiries regarding our solutions.

• They will also respond to RFP questions and relay customer and partner feedback to our Product Management team, ensuring representation of the needs of our customers, partners, and field teams.

• In addition to these duties, the Sales Engineer will function as a trusted cybersecurity advisor to partners, customers, and the sales organization, collaborating closely with sales teams during calls and meetings to advocate for WatchGuard solutions.

⛳️ Requirements

• Must be located within the specified Southeast Asia (Malaysia/Indonesia) territory, with the capability to travel regionally as necessary to support customer, partner, and company events.

• Identify, cultivate, and enhance technical relationships with key distributors, resellers, and MSSP partners within the territory.

• Foster revenue growth through reseller partners to end customers by offering pre-sales technical support and training.

• Support field sales with technical pre-sales activities and provide appropriate post-sales escalation assistance.

• Aid in boosting the adoption of WatchGuard's products among resellers, partners, and end users through tradeshows and training sessions (seminars, webinars, technical training, etc.).

• Facilitate coordination of inter-departmental technical resources as needed to secure potential opportunities.

• Address and resolve partner and customer issues when necessary.

• Assist evaluation customers in setting up and configuring WatchGuard network security, endpoint security, and cloud security solutions.

• Identify and report on competitive trends (products, promotions, etc.).

• Develop technical content for presentation to diverse audiences including end users and partners.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health benefits and wellness programs.

• Dynamic work environment with a collaborative team culture.