Sales Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Lead the onboarding process and technical integrations for intricate enterprise clients, encompassing both new and existing accounts.

• Take ownership of implementation execution by utilizing Sales Engineering Standard Operating Procedures (SOPs) to ensure accuracy, consistency, and timely completion.

• Act as the main project lead, coordinating efforts among cross-functional teams including Sales, IT, and operations.

• Collect and validate customer business and technical requirements, designing scalable program solutions that align with Staples’ capabilities.

• Effectively communicate the solution approach, requirements, and timelines to both technical and non-technical stakeholders.

• Collaborate with Sales on pre-sales solutions, customer discovery, Requests for Proposals (RFPs), and technical validation.

• Assist in the post-implementation transition to guarantee a smooth progression towards expected revenue and customer experience objectives.

• Identify opportunities to streamline processes, enhance efficiency, and minimize implementation complexity.

• Raise concerns regarding risks, obstacles, or changes in scope when requirements exceed SOPs.

⛳️ Requirements

• Proven experience supporting complex clients through onboarding, integrations, or implementations in a technical or customer-facing capacity.

• Demonstrated experience in project management with comprehensive ownership of projects.

• Capability to articulate technical concepts for non-technical audiences and business requirements for technical teams.

• Established ability to quickly learn new systems, tools, and technical processes.

• Familiarity with enterprise purchasing or procurement environments.

• Experience in Sales Engineering, Solutions Engineering, Customer Onboarding, Implementation, or Customer Success roles.

• Knowledge of enterprise eProcurement platforms (e.g., SAP Ariba, Coupa, Oracle).

• Exposure to punchout purchasing models and buyer enablement workflows.

• Understanding of procurement and integration standards, including:

• - cXML

• - EDI

• - OCI

• - Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.

• Experience working within large, matrixed organizations alongside cross-functional partners.

🏝️ Benefits

• An inclusive culture supported by associate-led Business Resource Groups.

• Flexible Paid Time Off (22 days) and a Holiday Schedule (7 observed paid holidays).

• Discounts for online and retail purchases, Company Match 401(k), wellness programs for both physical and mental health, and more!