Sales Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Serving as the technical trusted advisor to deliver consultative assistance for organizations throughout the South East Asia region (SEA) that are assessing the JumpCloud platform.

• Conducting customized product demonstrations.

• Identifying customer pain points and obstacles, and aligning JumpCloud solutions to address these issues.

• Assisting direct and partner sales teams with product-related inquiries and skill enhancement.

• Cultivating relationships with partners through technical enablement and collaborative selling.

• Aiding prospects with the setup and configuration of free trials.

• Offering technical Q&A to prospects as they navigate through the trial process.

• Evaluating prospect readiness to transition into a formal sales cycle.

• Understanding implementation best practices to advise on achieving the fastest customer time to value.

• Recognizing common technical challenges and themes that can be resolved through product development, automation, and/or self-service.

• Providing an evaluation framework for prospects to follow during their proof of concept (POC).

⛳️ Requirements

• Exceptional written and verbal communication skills, with the ability to converse in local languages such as Mandarin, Cantonese, and English.

• Proficient at simplifying complex tasks into straightforward actionable steps for customers.

• At ease communicating with technical evaluators and IT leaders, and capable of adjusting the conversation to suit the audience.

• A strong desire and capability to grasp new complex concepts.

• 3-5+ years of experience in a technical Sales Engineering or a similar role.

• Solid understanding of Cloud/SaaS technologies.

• Strong comprehension of Active Directory environments.

• Knowledge of networking fundamentals.

• Familiarity with industry-standard authentication and authorization protocols such as SAML, OIDC/OAuth, LDAP, RADIUS, SCIM, and JIT.

• Acquainted with MDM, RMM, or similar endpoint solutions.

• Knowledgeable about MFA technologies including TOTP and WebAuthn.

• Experience in configuring and deploying identity and/or directory solutions.

• Background in both direct and channel/partner sales cycles.

🏝️ Benefits

• JumpCloud® is committed to being an equal opportunity employer. All applicants will be evaluated for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

• Scam Notice: JumpCloud will never request any personal account information, such as credit card or bank account details, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

• All communications regarding interviews and offers from our recruiters and hiring managers will originate from official company email addresses (@jumpcloud.com) and will never require any payment, fees, or purchases to be made by the job seeker.