Sales Development Representative, Southern California

📋 Description

• Generate and Qualify Sales Pipeline

• Engage with potential clients through various outbound channels such as cold calling, email, LinkedIn, and sales engagement tools

• Arrange and qualify meetings with prospective clients by identifying their business challenges and opportunities that align with Observe.AI’s solutions

• Conduct research on target accounts and prioritize outreach strategies based on Ideal Customer Profile (ICP) alignment, buying signals, and market opportunities

• Consistently meet and surpass pipeline generation goals, including scheduled meetings and qualified opportunities

• Support Field and Event Marketing Initiatives

• Collaborate with Marketing and Sales teams to enhance engagement before, during, and after events

• Utilize tools like Vendelux to identify targets and arrange meetings around conferences and industry events

• Participate in customer-focused dinners, roundtables, forums, and conferences

• Become an Expert in Product and Market

• Acquire a thorough understanding of Observe.AI’s AI platform and its unique position within the contact center and customer experience (CX) market

• Effectively convey value propositions to both technical and business audiences

• Provide market intelligence, including customer feedback, competitor activities, and emerging AI trends

• Leverage Modern Sales Technology

• Employ tools such as Salesforce, Outreach, ZoomInfo, LinkedIn Sales Navigator, Nooks, and other prospecting platforms to enhance efficiency and pipeline visibility

• Ensure accurate tracking of activities, prospect data, and forecasting hygiene within Salesforce

• Collaborate Across Go-To-Market Teams

• Work closely with Marketing to refine messaging by providing frontline market feedback that can directly impact outreach strategies and the product roadmap evolution

• Partner with Account Executive teams to strategize outreach and ensure smooth transitions of opportunities.

⛳️ Requirements

• 1–3 years of experience in sales, business development, or customer-facing roles in high-growth or startup environments (internship experience is welcome)

• Bachelor’s degree in business, communications, or IT fields preferred

• Strong interest in enterprise sales and AI technology

• Highly motivated by goals, performance metrics, and opportunities for career advancement

• A self-starter who is inquisitive, coachable, resilient, and comfortable working in a fast-paced environment

• Persistent, organized, and diligent in following up; understanding that success in sales comes from consistent effort over time

• Excellent written and verbal communication skills with the ability to adapt messaging for diverse audiences

• Proficient in using modern AI and productivity tools such as ChatGPT, Claude, Gemini, or similar platforms to enhance workflow and efficiency

• Naturally collaborative team player who enjoys sharing best practices and learning from peers

• Energetic and confident, able to engage prospects through high-volume dialing and other outbound activities; possessing a ‘smile and dial’ attitude, capable of overcoming objections smoothly and moving forward with ease

• Willing and able to travel approximately 20–30% of the time for customer meetings, industry events, conferences, and team collaboration opportunities.

🏝️ Benefits

• Competitive compensation package including equity: Market-aligned base salary, performance incentives, and significant equity ownership

• Comprehensive medical, dental, and vision insurance options: Excellent medical, dental, and vision benefits for employees and eligible dependents

• Flexible Paid Time Off: Our unlimited, flexible PTO policy allows you to take the necessary time to recharge, maintain balance, and perform at your best.

• Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.

• 401(k) plan: Support for long-term financial planning with tax-advantaged retirement savings

• Quarterly Lifestyle Spending Account: Flexible quarterly stipend to promote wellness, learning, professional development, and personal growth

• Monthly Mobile + Internet Stipend: Assistance for remote and hybrid work connectivity needs

• Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees

• Autonomy and Agency: Play an essential role in scaling a category-defining GenAI platform that is transforming the future of customer experience.