Sales Development Representative – Health

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee a substantial volume of both outbound and inbound communications, achieving a target of over 150 calls each day to new prospects, current patients, and follow-ups.

• Act as the initial point of contact, responding to all incoming calls with a friendly, professional, and authoritative tone.

• Arrange and confirm appointments for a diverse array of services, including IV Therapy, Acupuncture, and General Naturopathic consultations.

• Actively follow up on website inquiries and re-engage previous patients to ensure seamless continuity of care.

• Address common patient concerns related to pricing, insurance, and decision-making with empathy and confidence.

• Keep precise records in Google Sheets and Google Calendar to optimize the clinic's scheduling.

• Implement text and email follow-up sequences to reduce no-show rates and maintain patient engagement.

⛳️ Requirements

• Demonstrated experience in appointment scheduling or high-volume outbound calling.

• Outstanding verbal communication skills and a strong phone presence—must articulate clearly and professionally.

• Excellent active listening abilities; capacity to engage in genuine conversations without sounding mechanical or reliant on scripts.

• Experience managing sales objections (e.g., "It’s too expensive" or "I need to think about it") while preserving a supportive, consultative demeanor.

• Strong organizational skills with the capability to take detailed notes and independently manage daily responsibilities.

• Availability to work from 8:00 AM to 5:00 PM Hawaii Standard Time (HST).

• A dynamic personality with an innate ability to inspire others and quickly establish trust.

• **Nice-to-Haves**

• Prior experience as a receptionist or coordinator within a medical or wellness clinic.

• Familiarity with Keap Pro or comparable CRM software.

• Interest in or knowledge of Naturopathic Medicine and holistic health practices.

• Sales experience in a service-oriented industry.

🏝️ Benefits

• 🌎 Fully remote position offering flexible working hours.

• 🚀 Opportunity to collaborate with rapidly growing international companies.

• 📈 Clear pathways for career advancement to Account Executive and beyond.

• 🎯 Performance-based bonuses and incentives available.

• 🤝 Direct hire opportunities with global clients (not outsourced).

• 🧠 Ongoing training, mentorship, and support for sales development.