Sales Development Representative, B2B

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Accurately maintain and update records within SugarCRM, ensuring consistency.

• Guarantee the completeness of all accounts and contacts while eliminating duplicate or outdated entries.

• Organize and segment account lists to facilitate targeted outreach efforts.

• Create basic reports that support sales activities and enhance pipeline visibility.

• Analyze CRM data to uncover underpenetrated accounts, inactive customers, and opportunities for re-engagement.

• Research accounts to discover additional contacts and decision-makers.

• Assist in account expansion initiatives through well-structured outbound outreach.

• Conduct outbound calls to existing customers, warm prospects, and cold leads.

• Implement structured call campaigns and adhere to defined call cadences.

• Qualify leads by utilizing discovery questions and schedule meetings for the sales team.

• Accurately log all call activities and outcomes within the CRM.

• Support lead follow-up and nurturing activities.

• Maintain clear and detailed notes for all interactions with prospects.

• Collaborate with the internal sales team regarding next steps and handoffs.

• Assist with ongoing lead generation initiatives and campaigns.

⛳️ Requirements

• A minimum of 2 years of experience in inside sales, SDR, BDR, CRM administration, or B2B outbound calling.

• Proven hands-on experience with CRM systems like SugarCRM, Salesforce, HubSpot, or similar tools.

• Excellent English communication skills, both verbal and written.

• Experience confidently engaging with U.S.-based business professionals over the phone.

• Exceptional attention to detail and accuracy in data entry and CRM management.

• Well-organized with the ability to handle multiple tasks while following structured processes.

• Proactive mindset: you recognize issues and opportunities without prompting.

• Must be available during U.S. business hours.

• Nice to Have:

• Experience in B2B sales or lead generation campaigns within the manufacturing, packaging, or industrial sectors.

• Familiarity with sales tools such as dialers, email sequencing tools, or data platforms.

• Experience working directly with U.S.-based teams or clients.

• Understanding of sales pipelines and funnel metrics.

🏝️ Benefits

• Competitive salary and performance incentives.

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.

• Flexible working hours and remote work options.