Sales Development Representative

This is a fully remote position, open to applicants in Norway.

📋 Description

• Conduct outbound outreach and lead qualification by contacting existing customers and warm leads through email, phone, and other channels to promote platform migration.

• Identify and qualify accounts ready for migration based on established criteria.

• Ensure timely and accurate follow-ups to facilitate leads through the pipeline.

• Tailor outreach messages to resonate with various customer segments and their specific needs.

• Manage migration bookings and oversee pipeline management by updating CRM records (contacts, activities, pipeline stages) after each customer interaction.

• Monitor weekly booking targets and report progress towards goals to the Head of Customer Support.

• Identify and escalate at-risk or complex migration cases to the suitable support or technical teams.

• Educate customers and handle objections by clearly communicating the value, process, and timeline of migration to individuals with diverse technical backgrounds.

• Confidently address common objections such as timing, complexity, and readiness with empathy.

• Share relevant user testimonials, guides, and resources to enhance customer confidence in the migration process.

• Collaborate with Customer Support, Migration Customer Experience, and Product teams to ensure aligned migration messaging.

• Relay customer feedback and recurring objections to aid in the improvement of migration materials and processes.

• Participate in team meetings, training sessions, and product updates to remain informed about Nordhealth’s offerings.

⛳️ Requirements

• Understanding of SaaS or healthcare technology products is beneficial but not mandatory.

• Familiarity with basic sales methodologies (e.g., SPIN, BANT, challenger) is preferred.

• Minimum: No prior SDR experience is necessary as this is an entry-level position.

• Preferred: 0–2 years of experience in a customer-facing role (sales, support, hospitality, or similar).

• Preferred: Experience with CRM tools (HubSpot, Salesforce, or equivalent).

• Excellent written and verbal communication skills in Norwegian (mandatory) and English.

• Strong organizational skills with the capability to manage multiple outreach campaigns at once.

• Comfortable using digital tools: CRM systems, email sequencing platforms, video conferencing, and shared documents.

• Data-driven mindset – able to track personal metrics and adjust strategies based on performance.

• Self-motivated and results-driven with a growth-oriented mindset.

• Resilient and able to handle rejection, maintaining a positive attitude through repetitive outreach.

• Highly empathetic – capable of understanding customer concerns and tailoring communication accordingly.

• A team player who flourishes in a collaborative, remote-first environment.

🏝️ Benefits

• The opportunity to work in a meaningful industry within a fast-growing, global company that is on a mission to transform digital healthcare.

• Competitive compensation and benefits package.

• Opportunities for learning and professional development.

• Access to the necessary tools that you will enjoy using.

• Frequent company events and the chance to work with talented colleagues from around the world.