Sales Development Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for potential customers across various marketing channels.

• Quickly establish rapport and confidently navigate customers through the sales qualification process.

• Inquire thoughtfully to comprehend customer needs and suggest the most suitable next steps.

• Address objections related to scheduling, pricing, timing, and services while maintaining a consultative demeanor.

• Arrange qualified appointments for our sales teams, maximizing every opportunity available.

• Manage a high volume of inbound and outbound calls while providing an outstanding customer experience.

• Precisely document conversations and customer information within our CRM system.

• Collaborate with internal teams to ensure a smooth customer journey from initial contact to appointment completion.

• Resolve scheduling conflicts and customer issues with professionalism and a sense of urgency.

• Identify high-priority situations and escalate them when necessary.

• Achieve and surpass key performance metrics related to quality, productivity, appointment conversion, and customer satisfaction.

• Maintain up-to-date knowledge of company services, promotions, and sales strategies.

⛳️ Requirements

• 2+ years of experience in sales, inside sales, B2B sales, business development, or high-performing call center settings.

• Demonstrated ability to meet or exceed sales, conversion, or performance objectives.

• Strong skills in objection handling and negotiation.

• Excellent verbal and written communication abilities.

• Capacity to quickly establish trust and credibility with customers.

• Comfortable juggling multiple conversations and priorities in a fast-paced setting.

• Experience with CRM software.

• Self-driven with a competitive mindset and a commitment to continuous improvement.

🏝️ Benefits

• Training

• Coaching

• Support

• Recognition and rewards for top performers