Sales Development Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and develop SDR teams

• Oversee SDRs on their objectives, activity metrics, and performance achievements

• Conduct weekly one-on-one meetings with each SDR to coach, nurture, and ensure accountability

• Act as a mentor and representative of the ServiceTitan culture for your team

• Inspire, motivate, and acknowledge team members to promote top performance

• Stay updated on and coach SDRs regarding outbound best practices, including cold calling, sequencing, and messaging

• Drive pipeline and strategy

• Monitor lead processes, key metrics, and facilitate pipeline creation within your assigned team

• Shape and execute SDR strategy and outbound processes for the teams you oversee

• Report to senior management on operational and financial KPIs

• Assist in evaluating new technologies and programs to enhance SDR performance

• Flex across the organization

• Step in to cover team assignments during absences or unexpected gaps in the management team

• Maintain all internal customer and business partner relationships relevant to the team you are covering

• Serve as a proxy for QBRs, performance management discussions, team meetings, and cross-functional syncs

• Provide a comprehensive transition document and handoff summary to the returning manager at the end of each assignment

• Participate in special projects and strategic initiatives that advance the overall Sales Development and GTM organization

• Communicate updates, observations, and needs to senior leadership to ensure team continuity

• Recruit and build

• Recruit, interview, and onboard new SDR team members to support organizational expansion

• Assist in onboarding and training new hires for quick ramp-up and long-term success

• Collaborate closely with senior leadership to establish the premier SDR organization in the country

⛳️ Requirements

• Direct experience as an SDR/BDR with relevant team lead or management experience

• Direct experience in a closing AE role for over 12 months

• Strong preference for more than 1 year of sales management experience

• Outbound-specific cold-calling experience, not limited to inbound lead handling

• Proven track record of success in AE and leadership roles; history of managing or being part of a high-performing sales team

• Strong understanding of outbound pipeline generation processes and methodologies

🏝️ Benefits

• Flexible time off

• Opportunities for learning and development

• Comprehensive onboarding program

• Leadership training available for all levels

• Bonusly rewards and peer-nominated awards

• Company-paid medical, dental, and vision insurance (100% employer-paid options)

• 90% coverage for dependents

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• 401k matching

• Telehealth options

• Parental leave and support

• Up to $20k in fertility services (IUI and IVF)

• Surrogacy and adoption reimbursement

• On-demand maternity support through Maven Maternity

• Free breast milk shipping through Maven Milk

• Pet insurance

• Legal advisory services

• Financial planning tools