Sales & Customer Engagement Specialist – Phone

This is a fully remote position, open to applicants in Egypt, +4 more countries.

📋 Description

• Manage incoming sales calls from potential customers interested in telehealth services and prescription treatment solutions.

• Assist qualified prospects through the enrollment and purchasing process.

• Recognize customer needs, motivations, concerns, and buying indicators.

• Guide qualified opportunities towards a successful close.

• Respond to non-clinical inquiries regarding pricing, enrollment, promotions, timelines, and purchasing.

• Clarify promotions, discounts, and special offers in accordance with company policies.

• Follow up with interested prospects.

• Employ a consultative, customer-centric approach.

• Establish rapport and trust during inbound discussions.

• Address objections without resorting to high-pressure sales tactics.

• Maintain empathy and professionalism during sensitive health and wellness discussions.

• Safeguard confidential customer information and comply with HIPAA regulations.

• Keep sales conversations distinct from clinical guidance.

• Refer medical and clinical inquiries to licensed healthcare professionals.

• Accurately document customer interactions.

• Oversee customer interactions and sales activities within the CRM.

• Update prospect information, follow-ups, and customer status regularly.

• Keep organized records of customers throughout the enrollment process.

• Collaborate with internal teams.

• Engage in sales coaching, quality assurance evaluations, and product training.

• Utilize coaching and feedback to enhance sales conversations and conversion outcomes.

• Acquire knowledge of products, promotions, processes, and approved customer information.

• Continuously refine objection handling, active listening, and consultative sales techniques.

• Complete the application form and create a skills-focused video.

⛳️ Requirements

• 2+ years of experience in inbound sales, inside sales, consultative sales, or a high-performing customer-facing role.

• Demonstrated success in closing warm inbound sales opportunities.

• Experience in handling objections and converting interested prospects into customers.

• Experience in managing customer conversations through structured sales processes.

• Customer service experience is highly preferred.

• Familiarity with CRM platforms for documenting customer interactions and sales activities.

• Proficient phone-based sales and consultative selling skills.

• Strong active listening capabilities.

• Ability to build rapport and trust with potential customers.

• Proficient in objection handling and closing techniques.

• High emotional intelligence and ability to navigate sensitive conversations with professionalism.

• Balance customer experience with sales and conversion goals effectively.

• Experience with GoHighLevel, HubSpot, Salesforce, Zendesk, or similar CRM systems.

• Strong attention to detail in documenting customer interactions and follow-up activities.

• Quick adaptability to learn new products, processes, systems, and workflows.

• Ability to adhere to structured sales, compliance, and escalation procedures.

• Availability to work from 7:00 AM to 4:00 PM PST.

• Resume must be submitted in English and PDF format.

• A video must be submitted using the same email as the application.

• Must ensure confidentiality of customer information and comply with HIPAA regulations.

🏝️ Benefits

• Ongoing sales coaching.

• Quality assurance evaluations.

• Product training.

• Opportunity to enhance customer experience and contribute to company growth.

• Newsletter and career opportunity updates (optional).