Sales Coordinator

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Assist the Sales team with quotations, proposals, order assistance, and follow-up activities.

• Keep the CRM (Salesforce) and sales documentation current and organized.

• Oversee pricing tools, price lists, and product configurations.

• Collaborate with Customer Service to manage order entry, tracking, and delivery schedules.

• Support inventory management and ensure product availability.

• Generate reports, analyze sales data, and provide updates on the sales pipeline.

• Act as a contact point for customer inquiries through phone, email, and chat.

• Offer basic to intermediate technical support and troubleshooting assistance.

• Aid customers in selecting products and applications for lab water systems.

• Communicate requirements for pre-installation and ensure customer preparedness.

• Coordinate with service teams regarding installations, maintenance, and warranty assistance.

• Maintain up-to-date knowledge of lab water systems, consumables, and accessories.

• Assist in the management and updating of product documentation, manuals, and training materials.

• Support product launches and ensure distribution channels are prepared.

• Help develop training resources for both internal teams and customers.

• Facilitate onboarding and training on products for sales and service personnel.

• Contribute to the creation of guides, videos, and troubleshooting materials.

• Ensure prompt and effective communication with all stakeholders.

• Promote continuous enhancement of internal processes and the customer experience.

⛳️ Requirements

• Associate's or Bachelor's degree in business, science, or a technical field (or equivalent experience).

• 3 to 7+ years of experience in a Sales Support, Customer Service, or Technical Support role within a technical or industrial setting.

• Proficient in working with ERP/CRM systems, assisting customers, and coordinating cross-functional teams while communicating technical information.

• Self-motivated with the ability to work independently and possess strong organizational skills.

🏝️ Benefits

• Medical, dental, vision, life insurance, disability, accident insurance, critical illness, and hospital indemnity coverage.

• 401k plan with company matching contributions.

• Performance-based bonus plan.

• Paid time off (PTO) and holiday pay.

• Supportive and inclusive workplace culture.

• Opportunities for community involvement, paid volunteer time, and flexible scheduling.

• Tuition reimbursement program.