Sales Consultant II – Student Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist students throughout their entire journey, from enrollment to post-course follow-up.

• Answer inquiries related to courses, certificates, schedules, access to the platform, and institutional policies.

• Record requests in the CRM/One system.

• Work in collaboration with internal departments such as Finance, Academic, and IT.

• Manage cases involving cancellations, failures, scholarships, and financial concerns.

⛳️ Requirements

• Prior experience in customer service is essential.

• Strong communication skills, empathy, and a proactive approach are necessary.

• Must be detail-oriented, organized, and responsible.

• High school diploma (secondary education) is required.

• Computer with at least an Intel Core i3 processor (4th generation) or higher is mandatory.

• A minimum of 8GB RAM is required.

• Internet speed of 15–16 Mbps or higher is necessary.

• Windows 10 or a later version is required.

• A wired (Ethernet) internet connection is mandatory.

• A laptop/computer equipped with a webcam is needed.

• A headset is necessary for communication.

• A suitable work environment is required.

🏝️ Benefits

• Meal allowance (VR) of R$15/day.

• Home office allowance provided.

• TotalPass benefit that covers up to 3 dependents.

• Medical and dental insurance included.

• Necessary home office equipment includes a laptop/computer with a webcam, a wired (Ethernet) internet connection, a headset, and a suitable work environment.