Sales Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver inbound customer support, mainly through WhatsApp and various other communication platforms.

• Grasp customer requirements, showcase services, and steer the conversation towards successful conversions.

• Arrange appointments, manage confirmations, and handle rescheduling.

• Follow up with prospective customers who have not finalized their bookings.

• Recognize conversion opportunities during customer interactions.

• Actively seek new customers through WhatsApp and additional channels.

• Utilize the salon's contact database to create new appointments.

• Reconnect with clients who have not visited the salon for an extended period.

• Foster relationships to encourage repeat business and enhance customer loyalty.

• Present services, procedures, staff information, terms, and what sets the salon apart.

• Document interactions, opportunities, and conversions in the company’s system or tool.

• Monitor service delivery and conversion metrics.

• Collaborate with the salon team to ensure an exceptional experience from the initial contact through to in-person service.

⛳️ Requirements

• Background in customer service, front desk roles, or sales/commercial sectors.

• Excellent verbal and written communication abilities.

• Proficient in engaging with customers via WhatsApp.

• Sales-driven, persuasive, and focused on achieving conversions.

• Initiative in reaching out to and attracting new customers.

• Well-organized, capable of tracking callbacks and follow-ups effectively.

• Empathetic and skilled at building customer relationships.

• Quick and responsive, with a sense of urgency in replies.

• Enjoy working with people, with a commitment to providing an outstanding customer experience.

• Preferred: experience in beauty salons, aesthetics, clinics, spas, or related beauty and wellness businesses.

• Preferred: experience in sales via WhatsApp.

• Preferred: familiarity with CRM or customer service systems.

• Preferred: experience in customer prospecting and reactivation.

• Preferred: experience with sales, booking, and conversion targets.

• Must be available to work during business hours, Monday to Friday, and on Saturdays (half-day).

🏝️ Benefits

• Fully remote position.

• Fixed salary.

• Commission opportunities.

• Paid leave.

• 13th-month salary.

• Career development pathway.