Sales & Client Success Executive

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide recommendations to clients regarding suitable RecruitGo services.

• Foster client relationships and ensure a high level of client satisfaction.

• Assist clients in understanding and optimizing the value of RecruitGo services.

• Attend to and manage client service requests and inquiries.

• Collaborate with relevant teams to ensure follow-through on client cases.

• Offer client support through phone, text, and email communications.

• Aid in the creation of newsletters and email marketing campaigns.

• Conduct regular client success review meetings.

• Propel service enhancements.

• Provide updates regarding product changes, new releases, and features.

• Serve as the client advocate within the organization.

• Document, escalate, and follow up on client feedback and suggestions.

• Conduct sales presentations both online and in person.

• Follow up on sales leads and maintain the CRM database.

• Prepare and dispatch quotes, proposals, and engagement contracts.

• Conduct product knowledge briefings for other teams.

• Represent RecruitGo at events involving partners and clients.

• Offer Xero and administrative support or training to clients.

• Assist the management support team with various assigned tasks.

• Collaborate with the internal team to ensure timely service delivery and meet client expectations.

⛳️ Requirements

• Minimum of 2 years of relevant experience in client success, account management, strategic consulting, or a similar role in a related industry.

• Experience in B2B sales.

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Strong verbal and written communication capabilities.

• Excellent project management and organizational skills.

• Preferred experience with accounting and bookkeeping technology.

• Solid understanding of accounting principles and concepts.

• Analytical mindset with a process-oriented approach.

• Ability to collaborate effectively across multiple departments in a deadline-driven environment.

• Proactive team player, self-starter, and adept multitasker.

• Capacity to work independently as well as part of a team.

• Highly organized in managing time effectively.

• Ability to handle multiple client inquiries simultaneously.

• Exceptional communication and interpersonal skills.

• Strong passion for helping others and problem-solving abilities.

• Capability to upsell and cross-sell products and services.

• Must maintain Xero certification status throughout employment.

• Personal equipment required.

• Availability to work operational hours from 8:00 am to 6:00 pm Singapore Time.

🏝️ Benefits

• Secure legal employment through RecruitGo’s Employer of Record services.

• Engage with diverse challenges and new opportunities.

• Benefit from a supportive team collaboration environment.

• Work in an inclusive and diverse workplace.

• Enjoy flexible remote work options.

• Receive a competitive compensation package.

• Access professional growth opportunities.

• Participate in in-house and external training programs.

• Take advantage of Xero certification maintenance and training opportunities.