Sales Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with inbound customers through phone, email, and chat to provide a premium, consultative sales experience.

• Conduct exploratory conversations to comprehend customer requirements, preferences, and sleep objectives.

• Offer customized product suggestions that align with customer needs and lifestyle choices.

• Steer customers through the entire purchasing process, ensuring they feel informed and confident in their choices.

• Regularly achieve or surpass individual monthly sales goals and performance indicators.

• Utilize product knowledge and sales strategies to enhance conversion rates.

• Recognize and pursue upselling and cross-selling opportunities to boost order value.

• Maintain a proactive attitude and sense of ownership in every customer interaction.

• Provide a top-tier customer experience grounded in genuine empathy, active listening, and professionalism.

• Establish trust with customers by being a knowledgeable and dependable advisor.

• Ensure every interaction embodies brand values and enhances customer satisfaction.

• Gain in-depth knowledge of product offerings, including features, advantages, and use cases.

• Effectively position products to enhance customers’ sleep quality and overall lifestyle.

• Stay updated on product innovations and industry trends to boost credibility and effectiveness.

• Collaborate with team members and leadership to share insights and refine processes.

• Engage in team meetings, training sessions, and performance evaluations.

• Provide feedback to improve the overall customer journey and sales strategy.

⛳️ Requirements

• Exceptional consultative selling and customer engagement abilities.

• Strong written and verbal communication skills.

• Results-oriented mindset focused on achieving and surpassing objectives.

• Capacity to multitask and handle multiple customer interactions concurrently.

• High adaptability in a fast-paced, performance-oriented environment.

• Keen attention to detail and organizational capabilities.

• Over 1 year of experience in a high-volume sales setting (retail, call center, B2C, etc.).

• Proven history of meeting or exceeding sales goals.

• Experience in a remote or self-managed work environment is preferred.

• Proficiency in CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus).

• Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.

• Shows curiosity and adaptability in embracing new technologies and AI solutions to support evolving business needs and future growth.

• Experience in DTC, e-commerce, or startup settings is advantageous.

• Experience collaborating with a BPO team is a bonus.

🏝️ Benefits

• Remote-first workplace (since 2016!)

• Competitive Pay

• Health, Vision & Dental Insurance

• HSA company contributions

• 401K with company match component

• Generous PTO

• Wellness benefits

• Online learning resources & trainings

• WFH office and cell phone/internet stipend

• A FREE MATTRESS plus an awesome Friends and Family discount!