This is a fully remote position, open to applicants in Philippines.

• Assist customers by responding to inquiries through calls, emails, and chats.

• Exhibit knowledge and expertise in managing a significant volume of both internal and external customer inquiries, including handling escalations.

• Address customer questions and issues swiftly and efficiently.

• Initiate, execute, communicate, and document projects as necessary.

• Serve as a bridge to other departments, ensuring follow-up actions are taken to fulfill customer requirements.

• Establish and nurture robust relationships with customers to foster loyalty and satisfaction.

• Work collaboratively with other teams to identify, analyze, and enhance processes.

• Record relevant information and data into suitable databases for future reference and analysis.

• A bachelor's degree is required.

• A minimum of 2 years of experience in a comparable role is preferred.

• Ability to effectively diffuse customer concerns and provide solutions.

• Strong oral and written communication skills in English.

• Intermediate problem-solving abilities.

• Willingness to adjust work schedule based on business needs.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and development.

• Supportive work environment that encourages collaboration.

Sales Assistant

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