Sales Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver comprehensive information to customers regarding product pricing, features, and availability.

• Develop proposals, quotes, and business opportunities.

• Design presentation formats and gather data for sales presentations.

• Record all order-related activities in multiple systems.

• Liaise with suppliers to follow up on orders.

• Keep current records of customer interactions, transactions, feedback, and complaints.

• Manage a substantial volume of incoming and outgoing emails.

• Provide general daily customer service support to clients and vendors.

• Oversee backend project management while collaborating with end users, sales executives, suppliers, and account managers.

• Assist the assigned sales executive in fostering long-term client relationships and connecting clients with promotional product solutions.

• Carry out additional related tasks as needed.

⛳️ Requirements

• A Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

• 1-2 years of experience in a direct Promotional, Customer Service, or Order Management role.

• Excellent verbal, written, and English communication abilities.

• Willingness to work overnight or graveyard shifts in Philippine time or align with US operating hours.

• Proficiency in both Microsoft and Google applications.

• Basic familiarity with Adobe Illustrator, Adobe Photoshop, and Canva is preferred.

• Experience in the promotional industry or relevant e-commerce experience is advantageous.

• Familiarity with Shopworx software (Onsite).

• Comfort with social media marketing.

• Knowledge of promotional industry-specific software such as Sage, ESP, CommonSku, and Syncore.

• Strong organizational and time management capabilities.

• A strong customer service orientation.

• Ability to prioritize tasks, multitask, be adaptable, and meet deadlines.

• Exceptional problem-solving skills.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Company-provided equipment.

• Government Mandated Benefits Employer Share.

• Internet stipends available upon regularization.

• HMO Coverage upon regularization, with the option to enroll as early as Day 1.

• PTO credits and service incentive leaves.

• Major company live events during spring and winter.

• Monthly virtual employee appreciation events.

• Career skills training courses provided by the company.

• A company culture dedicated to your personal and professional development.

• Competitive salary packages that lead the industry.